FAQ’s | True Freedom Home Care

Frequently Asked Questions

What is the history of American Senior Services Inc.?

ASSI has been successfully in business since February of 2008 and the principals have been involved in the senior arena since 1986. We have earned an A+ rating from the Better Business Bureau and have the highest endorsement from Dun & Bradstreet.

Explain who will buy this product?

True Freedom Premier Plans are primarily for seniors whose desire is to stay in their home as they age but have waited too long to purchase traditional long term care/home care insurance and no longer qualify because of health underwriting or financial limitations. True Freedom Premier Plans give individuals an opportunity to purchase a specific plan that will “bank” access to between 1,500 & 10,000 home care service hours to utilize in the event of future illnesses, injury or challenges during the aging process when assistance becomes essential.

After year one, does the client need to enroll again?

No. An individual just continues paying their membership fee.

Can a member utilize the services if they are out of state?

Yes. Service is available in all 50 States.

How can the hours in a True Freedom Premier Plan be scheduled?

To schedule service, members simply call the toll-free customer service number found on their membership card, on their field issue contract or in the brochure left with them at time of enrollment. Membership cards are mailed out to clients once all enrollment paperwork has been received and processed.

Do service hours need to be used consecutively?

No. Hours can be alternated daily, weekly or monthly. The ANYTIME Hours (provided by a chosen friend or neighbor) can be scheduled any day of the week and during any/all hours including as overnight 24/7 live-in home care. The AGENCY Hours (provided by a home care agency in the members city) can be scheduled between Monday thru Friday, 9am to 5pm for up to 5 hours a day/5 days a week.

Give me an example of the companies in the True Freedom network of agencies that provide non-medical homecare? What are their names?

The top 10 largest home care corporate entities in the country representing thousands of locations are part of our network, in addition to hundreds of independent providers. They include Always Best Care, ResCare, Visiting Angels, Comfort Keepers, Griswold, Brightstar Care, Home Instead, Home Helpers, Bayada, Interim and many more.

How does a member select a friend or neighbor for the ANYTIME Hours of their True Freedom Premier Plan?

The member contacts American Senior Services administration department and works with our experienced care coordinators to develop a plan that best addresses their needs. Upon further discussion, the member identifies the friend or neighbor (not someone living in the same household) they would be most comfortable with to provide the ANYTIME Hours Service. American Senior Services would contact that individual, discuss the level of care to be provided, agree to an hourly rate, and schedule this person to deliver the services agreed upon. (This person could be a friend, a neighbor, someone from their place of worship, someone from the local senior center, etc., but cannot be a family member.) Anyone selected to provide ANYTIME Services must be approved by American Senior Services Inc.

If a member goes up to 5 years and beyond without using the services, does the fee stay at the lowest price (40% discount in 4 years)?

The cost of maintaining the plan decreases 10% a year for the first 4 years when no homecare service is utilized. Plans will remain at a 40% discounted rate starting in year 5 and beyond up until the member chooses to access their initial home care hours. It’s for this reason that members put off accessing their hours until assistance becomes essential.

Do couples need to purchase the same plan to qualify for the couple's discounts?

No, they can purchase different level plans for the discount on each membership. They must share the same address and enroll at the same time using separate enrollment forms.

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