Testimonials | True Freedom Home Care

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Jean Miller
Customer

February 9th, 2017

True Freedom
ASSI
2840 West Bay Dr.
Suite 117
Belleair Bluffs, FL 33770

Gentleman:

I want to thank you for your invaluable services. Chen and Marc have been so helpful over the last year in how to get reimbursed for the services that Kyle and Julie Waggoner have provided for one. Sorry it has taken so long but I could not do it sooner.

As you know, I had abdominal surgery in November 2016 which was life threatening and recover has been slow. Without Kyle and Julie’s help, recovery would have been much slower. They would come in every day at 9:00 am and prepare breakfast and do whatever needs to be done, i.e., vacuuming, etc., by groceries or whatever. They also return to me in the evening and prepare the evening meal and help with my medication. The anesthetics I was given at surgery “dumbed” my brain and I cannot think as well as before. My doctor says he does not know what they administered but we don’t like what it did to me. This seems to have happened to others too that I have talked with. Anyway, Kyle and Julie have been a great help to me and continue to be.

Your Financial help has been a God send because I cannot afford to pay them. When I worked as a secretary (1496-1977) wages were nothing compared to today’s wages. Consequently, my social security check does not begin to cover today’s prices.

I will be 90 years old in October and my circulation is poor which makes my legs unsteady. My walker helps and I can tell it is going to be my constant companion!

Again, I want to thank you for your help and support.

Sincerely,
Jean Miller

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Ann Grossman
Customer

November 18, 2013

To Whom It May Concern,

I’m writing this note on behalf of Rick Rushing. Rick has been a tremendous asset to me, and he’s been very helpful in providing for my care. He’s also been very patient in talking to me to explain the benefits ASSI offers.

Thanks so much,

Ann Grossman

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Theresa Sussman
Customer

November 13, 2013

I was completely satisfied with ASSI, but I am moving north and will be with my daughter who will attend to me.

Theresa Sussman

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Richard M. Wyman
Customer

August 26th, 2009

I have been using my American Senior Services membership for months and they have been very prompt, professional and courteous. When I called for services, ASSI was there for me the same day. The caregiver and this membership is a blessing. I can count on this company and I will recommend it to others. I want to give a special thank you to my representative Joe Ragsdale and Mr. Bob Doolan for their professionalism. I am very satisfied.

Sincerely,

Richard M. Wyman

P.S. Labor Day! Joe is here working diligently on my behalf
Jacquline Cockes is doing a great job too—A GREAT HELP! RMC

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Carmen Queral
Customer

Tuesday March 10, 2009

Dear Mr. Doolan,

It is with great pleasure that I write this testimonial on behalf of ASSI:

I am my elderly parents’ power of attorney and have to deal with every aspect of their health among other things. The las few years have been particularly difficult. Not only because of their declining health, but because of insurance coverage and payment issues. We have had different companies insure home health assistance. We have paid a lot of money for this service for these companies declining or stopping payment for the aides who come and assist them for which we then have to pay out of pocket on top of premiums.

We have been with ASSI a short time and certainly this company is different from the others we have dealt with in the past. Personal service, timely payment to the health care workers and immediate response to questions has been my experience with ASSI. I am impressed and will recommend to others.

With Appreciation,

Carmen Queral, PhD, MPH, PA-C
Director of Clinical Education

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Karen Mayer-Furst
Customer

My name is Karen Mayer-Furst I am the daughter of your policyholder, Dorothy XXXX, almost 95years old. I would like to take this opportunity to tell my story of EXCEPTIONAL customer service provided to my Mom and me, just recently.

I have been my Mom’s primary caregiver ever since my father passed away a year ago this May 4th. I have been taking care of her at least 5 days a week, and more if necessary. Her agent for years, Marc Sinton, advised her of this service contract administrated thru ASSI in September. He informed her it had a 6-month elimination period, that would allow services to begin in April. I was contacted by Mr. Bob Doolan immediately—I mean like with an hour- after calling him with several questions. How would go about contacting agencies? Who would interview caregivers? Who does their background checks? The list went on as I thought of the questions!

Bob devoted much time, explaining just how easy the service agreement was, having agencies already contracted with ASSI. All I would have to do would be to meet with prospective caregivers from these agencies to decide which one would be best suited to care for my mother, in my absence. What seemed to me, overwhelming, became easily solved within two days—AND I might add, at no cost to my Mom!

I would also like, at this time, to personally acknowledge Bob, who indeed went out of his way to accommodate MY schedule! I am very grateful and thankful for all he did. Now, have my much needed “respite” time to do all the things necessary in my own house and with my own family, yet know that my Mom is still being properly cared for. The process of caring for an elderly parent or relative can be very rewarding, if you have a lot of patience.

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Harriet Meltzer
Customer

February 18, 2009

ASSI
2848 West Bay Drive
Suite 117
Bellaire Bluff FL 33770

Attn: Bob Doolan

Dear Bob,

Though a new client of ASSI I would like to thank you for your kind and prompt assistance

I realize that my requests for aides did not give you much time to help me with my medical appointment but I am very appreciative of your immediate response.

Despite the fact that the time was short for fulfilling my request you expedited it rapidly even to the extent of hiring a commercial cab to make certain I could keep my doctor’s appointment.

Your efforts have assured me that should I have a need in the future I can be assured that ASSI will be there for me.

Thanks for all you help.

Sincerely,

Harriet Meltzer

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Cynthia May
Customer

October 28th, 2010

ASSI

I have been using my ASSI Home Care Services since May of 2009. I would like to “Thank You” for your attention to detail and “Superior Services”.

You have delivered everything you said you would to my complete satisfaction.

Thank you and God Bless.

Cynthia May

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Jim Fairhurst
Customer

May 19th 2009

To: Bob Doolan

Many Thanks

Just a brief email to thank you and all involved for the very prompt, courteous, professional service I received when I called. My needs were immediate and immediate service is what I received. Thank you for being there for me.

Jim Fairhurst

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Jeff Schneider
Customer

June 21st, 2010

Hey Bob,

Just letting you know the service was fantastic that you provided for our client Rhea Brenner in Boca Raton, FL. She actually will not be needing it anymore so can you please let the agency know she is fine. Her son just got into town and will be with her for a while.

She loved the service however. Great Job!

Jeff Schneider

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Wilbur & Esther Metzler
Customer

August 27th, 2009

To Whom This May Concern:

Dear Sir:

I received the check for $250.00 to refund us as cancellation for our ASSI membership. Thank you!

Sincerely,
Very Truly Yours

Wilbur & Esther Metzler

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Faith L. Freed
Customer

June 28th, 2011

Simon & Faith Freed

ASSI:

A “Special Thank You” for excellent service. Setting up home care Services was easier than we thought.

We notified our representative Joe Ragsdale, and immediately we had a caregiver at our front door. The caregiver took great care of me and our home, cooked, cleaned, etc and even drove me to a doctor’s appointment.

It is a great piece of mind for my 97-year-old husband and myself knowing we can count on American Senior Services.

Thank you form the bottom of our hearts.

Faith L. Freed

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Janice Fairhurst
Customer

Just a note to tell you how much I appreciate doing business with you and ASSI. I have always found the cooperation I needed and a prompt reply when calling ASSI. Trying to find the best facility and care for my brother had put me under a great deal of stress. However, whenever I had a problem that I felt ASSI could help me with someone on the other end of the line was always there. I didn’t have to work my way through long and complicated automated phone messages but could find a ‘live’ person to talk with. Someone who was kind, understanding and patient with my questions. I feel your service is there for me whenever I need help. Thank you.

Sincerely,
Janice Fairhurst

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Gwen I Bartles
Customer

American Senior Services Inc
2840 West Bay Drive Suite 117
Belleair Bluffs FL 33770

Dear Mr. Doolan:

It is with great pleasure that I am submitting this letter to comment you on your handling of the recent problem we encountered. I felt as if I were important and you were such a gentleman to me at all times.

My family and I are forever grateful for your professionalism and prompt settlement to our complete satisfaction. It was at a very difficult time and you stepped up and resolved things.

Again, our heartfelt thank you for proving there are still good honest people on which I and many others can rely on through life.

Should circumstances arise and better timing presents itself I would not hesitate to contact you and your company for your services.

Sincerely,

Gwen I Bartles

P.S. THANK YOU!!!!!

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Frances Rosenfeld
Customer

May 6th, 2009

Dear Mr. Doolan,

I want to take the time to thank you for the way you handled my problem. It was just from that honesty is the best policy.

I have the greatest respect for you and the company that you represent. I just want you to know that if I ever change my mind you will be the one I will contact. Once angain I thank you.

Respectfully,

Frances Rosenfeld

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Thomas D. Gardner
Customer

June 12th, 2010

Mr. Robert Doolan
ASSI 5051 66th Street N
St Petersburg FL 33709

Dear Mr. Doolan,

We wish to thank you and your company for the excellent service we received on my wife Virginia’s home care coverage over the past month. All it took was one phone call to set the program in movement and the care was more than anticipated

Keep up the good work. Thanks again

Respectfully,

Thomas D. Gardner

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Bill Schwartz
Customer

August 2nd, 2016

Hi Chen,

My wife and I have worked with many agencies over the years for both our Mothers, and I can truly say that Visiting Angels is by far the best. Not only are their caregivers the very best, but Colleen is fantastic and she has the greatest administrative staff. We have worked with many different people in various positions at Visiting Angels, and each and every one of them has been wonderful. My Mother’s declining health has been a very difficult experience for me, and Visiting Angels is always there to assist anytime I call even at night, on weekends, or holidays. I highly recommend them without any hesitation.

Thanks,

Bill Schwartz

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Mrs. M. Levy
Customer

January 28th, 2014

Dear ASSI.

Enclosed please find a check for $800 for accounts 1638 and 1639 for Melvin and Madelaine Levy. I had a nice conversation with Rick Rushing today. Thank him for me.

Mrs. M. Levy

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Margaret E. Rork
Customer

February 13th

Mr. Marc Sinton
American Senior Services Inc

Dear Mr. Marc Sinton and Staff:

I would like to take a few moments of your time to thank you and your staff for the time and effort they have been giving me during this past year. You have been very professional and understanding.
My eye condition and my husband’s ailing health has brought some extra pressure on me so treatment of this high caliber is deeply appreciated. Thank you, Mark, Nancy, and Chen.

Gratefully,

Margaret E. Rork

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Stephanie L. Daley
Caregiver

April 2nd, 2009

To Whom It May Concern:

I truly enjoy working with Mr. Doolan and ASSI! My paychecks are mailed immediately upon receipt of my time sheets. Mr. Doolan personally calls to see how things are going, and even makes sure that I have received my paychecks! He is very personable and accommodating.

I would recommend being a caregiver for any who carries ASSI.

Sincerely,

Stephanie L. Daley
Caregiver to E. Louise Stapleton

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Essie Louise Stapleton
Customer

Dear Sir:

I am very pleased with the care I am receiving from Stephanie. She makes sure I have my meds on time and the oxygen has water, and all the other little things I need. She is very king and caring. I am so happy I be in my own home.

Thank you,

Essie Louise Stapleton

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James R. Campbell
Customer

February 24th, 2009

To: ASSI
2840 West Bay Drive
Suite 117
Belleair Bluffs FL 33770

Attention: Bob Doolan

I would like to take this opportunity to than ASSI and especially Mr. Bob Doolan for his immediate and outstanding assistance.

As POA, I had to admit my Aunt to assisted living facility in Florida due to her having Alzheimer’s. All this transpired in a very short and critical frame after I saw the conditions she was living in, as well as being taken advantage of financially.

Upon contacting Mr. Doolan as ASSI late on a Friday afternoon the information and service I received went far beyond the norm. Mr. Doolan contacted me several times that night as well as the next day from his home. Living out of State, and only having limited information about my aunt’s policy with ASSI, Mr. Doolan supplied me with the information I needed and made several helpful recommendations. He has faithfully called me back to indicate the current status of any information I needed. Even when he was waiting on information himself, he called to update me rather than leave me wondering.

In today’s environment when so many do not take pride in their work, it is refreshing to know that there are still people who exhibit an enormous amount of dedication and pride in their job. I asked Mr. Doolan why he went so far over and beyond. His reply was “the elderly need our help and I love my job”

Thank you for your continued assistance.

Sincerely,

James R. Campbell

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HarrieFlorence (Peg) Tuomisto
Customer

June 9th 2011

American Senior Services Incorporated
Attention Bob Doolan
2840 West Bay Drive
Suite 117
Belleair Bluffs FL

In this challenge of getting older it is such an honor to tell you how much it has helped me to have a few hours of help in my home each week. My lady Christine hall does so many little jobs that help me on that long journey. It’s great to have help. Christine changes light bulbs; walks after the mail, shops for me, cleans, sometimes makes my breakfast, and does a few thousand other things.

How lucky can I get? My ninetieth is July 29—wat a far cry from a farm in Nebraska—things have changed!

My thanks to ASSI. I’m glad that Mr. Ragsdale helped me see the possibility of this policy.

Sincerely,

Florence (Peg) Tuomisto

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Mark Walter
Customer

July 25th 2009

Dear Sir:

Care for an 89year old person with Alzheimer is an around the clock responsibility. Cooperation of Bob Doolan and excellent performance of duties.

By,

Mark Walter

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Monica Denman
Customer

April 15th, 2009

Bob Doolan
ASSI
2840 West Bay Dr #117
Belleair Bluffs FL33770

Dear Mr. Doolan,

We appreciate so much what you have done for Mr. Denman’s caregiver requirements. The service yo9ur provided was excellent and swift, and we thank you very much for that.

Most Sincerely,

Monica Denman

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Florence Rosenthal
Customer

February 20th, 2009

ASSI
2840 West Bay Drive
Bellaire Bluffs FL33770

Gentlemen:

In response to your request, I am pleased to recommend you services. After my fall this week, I realized I would need some help, and your response was quick and courteous. I received a call back the same day I requested your help, and a very nice young woman came early the next day. She helped me bathe and dress and took me to shop on Thursday, and will return on Monday.

Thank for your assistance.

Sincerely,

Florence Rosenthal

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Magdalen Liberty
Customer

June 5th, 2009

Thank you ASSI, you have been a great help. It was so easy to use my program. All I had to do was call. God Bless You!

Thank You Very Much,

Magdalen Liberty

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Cynthia May
Customer

October 28th, 2009

ASSI

Thank you so much for being there at my time of need. Your company is a pleasure to work with. Mr. Doolan made it so easy and thank him for his professionalism and being so kind. ASSI should be a model for all other companies. I will recommend you to everyone. God Bless!

Cynthia May

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Mary Darmanin
Customer

American Senior Services, Inc
Robert Doolan
2840 West Bay Drive Suite 117
Belleair Bluffs FL 33770

Dear ASSI,

When I purchased ASSI’s service contract I was concerned about a Non-Insurance program and receiving the benefits. As you know, I called on New Year’s Day not expecting a return call until that following Monday, 20 minutes later, Bob Doolan returned my call. The next morning, a caregiver was at my door and she’s still with me to this day. In my opinion ASSI is far better than any insurance policy I ever had. It is comforting to know I can count on ASSI, I feel very safe knowing ASSI is on my side. I want to give a special than you to Mr. Doolan for his prompt and professional services. I will recommend ASSI to all of my friends and once again thank you for being there at my time of need.

Sincerely,

Mary Darmanin

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Pearl Fruchtman
Customer

September 28th, 2009

ASSI

To Whom It May Concern:

I’m writing this letter because I’ve had the pleasure to deal with Robert Doolan. He is very honest and loyal. Please tell him that I am very happy with the services my husband and I received. It is very comforting to know that there is a company out there that is truly honest. I will recommend ASSI.

Sincerely,

Pearl Fruchtman

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Lee Hinnan
Customer

July 7th, 2011

American Senior Services Inc
2840 West Bay Drive Suite 117
Bellair Bluff FL 33770

Attn: Bob Doolan

My 90-year-old mother required in home service during her recovery from hip replacement surgery. The ASSI representative fully explained the benefits available through ASSI. He promptly responded to telephone messages and was courteous, quick and efficient in providing the benefits.

Lee Hinnan

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Norma Rice
Customer

July 12th, 2010

I Norma Rice am very pleased with the services I am receiving thru ASSI my questions have been answered when asked and I have had no problems with payments or anything. The have been great, I am very pleased.

Thank you

Norma Rice,
Caregiver for Mildred Henking

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Stacey Geiger
Customer

July 11th, 2011

Stacy Geiger

It is a pleasure working with a superior company. ASSI is the best! I have worked in the senior arena for many years and I have never come across a company as honorable as you. ASSI cares about their members like no other and they treat us caregivers with the utmost respect. ASSI pays upon receipt! I would recommend your company. You guys are awesome!

Thanks again for everything,

Stacey Geiger

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