Administration | True Freedom Home Care


Chen Randall

Chief Administrative Officer

Chen came to American Senior Services, Inc. (ASSI) as an Administrative Manager with a solid track record for maximizing the productivity of the people within her realm of responsibility. Ms. Randall helped design and develop the first versions of software for ASSI. She was instrumental in creating, maintaining and expanding the base of operations and administrations to facilitate a smooth running office; which promotes high quality and efficiency.

Chen oversees the day to day operations of the company which includes; administration, software development and design, accounting, contracting, claims, state compliance of all states and training new staff members. Ms. Randall started her career with (ASSI) at its inception in 2008.

Jim Tran

Technical Support

A veteran software engineer with over two decades of experience in the information technology field, Mr. Tran combines modern computing techniques with a user-focused philosophy.

After joining American Senior Services Incorporated (ASSI) in 2008, he designed and implemented a customized corporate system that emphasizes efficiency, accuracy, and ease of use. This system enables our staff to respond swiftly to the needs of our clientele and our business partners while maintaining a high standard of service.

Nancy Guiler


Nancy joined the American Senior Services, Inc. team with over 24 years of office administrative experience in the insurance industry. She was the “go to person” for numerous companies in the senior market and this is credited to her professionalism and efficiency. She plays a crucial role in keeping the operations flowing seamlessly in the office environment. With her integrity, reliability and hard work ethic, she is a definite asset to the ASSI team.

Laurie Plumlee


With over 30 years of experience in the senior market, Laurie Plumlee is an integral part of American Senior Services, Inc. Laurie has been associated with American Senior Services since its inception in 2008 and joined the team full time in 2017. She has years of office management experience and we rely on Laurie to assist in facilitating the day to day organizational and administrative duties of the company. Laurie’s expertise, dedication, and strong work ethic contribute to maintaining an efficient and successful business environment.


I.T. Support Team

FeldTech was founded by Forrest Feld and has a I.T. support staff that handles all aspects of computer and network related services for ASSI since 2012. Staying on top of the latest technologies and providing the most effective communication vehicle allows ASSI to continually administer the best services to its customers.