The True Freedom Home Care Plans include two options of non-medical home care service to choose from. Members can select to utilize either AGENCY Hours provided by a network of licensed and registered Home Care Agencies in the True Freedom Network OR ANYTIME Hours, where members have the freedom to choose a friend or neighbor to provide their home care services (it cannot be a family member or someone living in the same household.) All home care service is arranged, scheduled and managed by the Customer Care Coordinators at American Senior Services, Inc.
✔ (Provided by a friend or neighbor) are available any day of the week and during any/all hours including overnight or 24/7 live-in home care.
✔ (Provided by a Network Agency) are available for up to 5 hours a day, Monday thru Friday between the hours of 9:00am and 5:00pm.
The requirement for full access to the home care service hours of a current True Freedom Home Care Plan is that memberships must be past the one time 90-day Waiting Period following the initial enrollment.
To receive home care services, just call the toll-free customer service number:
For members who may suddenly require temporary attention during the initial 90-day Waiting Period, 10% of the home care services of your chosen plan may be utilized as an Emergency Care Benefit.
PLATINUM PLAN – Up to 100 hours of home care during the 90-Day Waiting Period
GOLD PLAN – Up to 60 hours of home care during the 90-Day Waiting Period
SILVER PLAN – Up to 30 hours of home care during the 90-Day Waiting Period
BRONZE PLAN – Up to 15 hours of home care during the 90-Day Waiting Period
Once a member has exhausted all service hours in their initial bundle, the benefit rejuvenates after 90 days. (Example: The Platinum Plan = 10 X 1000 Hour Bundles. When the initial 1000 hours have been fully utilized, there is a 90-day Rejuvenation Period. On the 91st day, there is full and immediate access to an additional 1000 hours of home care.) Home Care Services can continue to restore for up to the Maximum Lifetime Membership Hours (A total of 10x the initial hours of your chosen plan.) There are no health requirements for the rejuvenation of services.
Because members are contracting for access to “Hours” and not “Days” or “Dollars”, the value of plan hours automatically increases over time. As the cost of home care steadily rises through the years, the increased expense is covered at the point in time a member chooses to access their contract hours.
True Freedom Discount Reward Program
Members earn a discount of 10% upon the anniversary and renewal of membership for each year that no home care services have been utilized. That savings will continue for up to 4 years. (Example: In the 5th True Freedom membership year and beyond, members will save 40% on the cost of maintaining their contract for as long as no home care service has been required.)
True Freedom Premier Plans are Service Contracts, NOT Insurance.