FREQUENTLY ASKED QUESTIONS

• What is the history of True Freedom Home Care?

  True Freedom Home Care is the exclusive brand of American Senior Services Inc. (“ASSI”) which was founded in February 2008.  The principals of ASSI have been involved in the senior care market since 1986.   ASSI has earned an A+ rating from the Better Business Bureau and has the highest endorsement from Dun & Bradstreet.

• Explain who will buy this product?

  True Freedom Home Care Plans are primarily for seniors whose desire is to stay in their home as they age.  Most of our clients have not previously purchased traditional long term care or home care insurance, and can no longer qualify because of health underwriting or financial limitations.  Our senior home care plans give individuals an opportunity to purchase a specific plan that will “bank” access to between 1,500 and 10,000 home care service hours to utilize in the event of future illnesses, injury or challenges when assistance becomes essential.

• Are there any limitations for individuals wanting to enroll into a True Freedom Home Care Plan?

  There are no age limits for enrollment.  Our members do certify at the time of their enrollment, that they are able to live independently and are not currently receiving essential home care service or assistance.

• After year one, does the client need to enroll again?

  No. An individual just continues paying their membership fee.

• Can a member utilize the services if they are out of state?

  Yes. Service is available in all 50 States.

• How can the hours in a True Freedom Home Care Plan be scheduled?

  To schedule service, members simply call the toll-free customer service number found on their membership card, on their field issue contract or in the brochure left with them at time of enrollment. Membership cards are mailed out to clients once all enrollment paperwork has been received and processed.  The toll free number is (888) 245-9001.

• Do service hours need to be used consecutively?

  No. Hours can be alternated daily, weekly or monthly. The ANYTIME Hours (provided by a chosen friend or neighbor) can be scheduled any day of the week and during any/all hours including as overnight 24/7 live-in home care. The AGENCY Hours (provided by a home care agency in the member’s city) can be scheduled between Monday thru Friday, 9am to 5pm for up to 5 hours a day/5 days a week.

• Give me an example of the companies in the True Freedom network of agencies that provide non-medical home care? What are their names?

  The top 10 largest home care corporate entities in the country representing thousands of locations are part of our network, in addition to hundreds of independent providers. They include Always Best Care, ResCare, Visiting Angels, Comfort Keepers, Griswold, Brightstar Care, Home Instead, Home Helpers, Bayada, Interim and many more.

• How does a member select a friend or neighbor for the ANYTIME Hours of their True Freedom Home Care Plan?

  The member contacts ASSI and works with our experienced care coordinators to develop a plan that best addresses their needs. Upon further discussion, the member identifies the friend or neighbor (not someone living in the same household) they would be most comfortable with to provide the ANYTIME Hours Service.  ASSI would contact that individual, discuss the level of care to be provided, agree to an hourly rate, and schedule this person to deliver the services agreed upon. (This person could be a friend, a neighbor, someone from their place of worship, someone from the local senior center, etc., but cannot be a family member).  Anyone selected to provide ANYTIME Services must be approved by ASSI.

• Is the plan transferable If a member purchases the plan and moves from one state to another?

  Yes.

• If a member goes up to 5 years and beyond without using the services, does the fee stay at the lowest price (40% discount in 4 years)?

  The cost of maintaining any True Freedom Plan decreases 10% a year for up to the first 4 years when no home care service hours have been accessed.  Plans will remain at a 40% discounted rate starting in year 5 and beyond, up until the member chooses to access the home care hours of their plan for the first time. This Discount Reward is the incentive for Members to only utilize the hours of their plan at a time when the need for home care assistance is ESSENTIAL and they feel they will require care for an extended length of time.

• Do couples need to purchase the same plan to qualify for the couple's discounts?

  No, they can purchase different level plans for the discount on each membership. They must share the same address and enroll at the same time using separate enrollment forms.